Last Updated: September 1, 2026
We want you to have a positive shopping experience with Jonstark. If you are not satisfied with your purchase, please contact us so we can review your request.
## 1. Return Requests
Please contact us within 30 days of receiving your order if you would like to request a return.
Email: [support@jonstark.shop](mailto:support@jonstark.shop)
Please include your order number and a brief description of the reason for your return.
## 2. Return Conditions
To be eligible for a return, products should generally be:
* Unworn
* Unwashed
* In their original condition
* Free from damage caused by the customer
* Returned with applicable original packaging where reasonably possible
Certain products may be excluded from returns where permitted by applicable law, including products that are personalized, customized, or otherwise made specifically for a customer.
## 3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order number and, where appropriate, photographs showing the issue.
We will review the situation and determine an appropriate resolution, which may include a replacement or refund.
## 4. Refunds
Once an approved return or refund request has been reviewed, the applicable refund will generally be issued to the original payment method.
The time required for the refund to appear may depend on your payment provider or financial institution.
## 5. Non-Returnable Items
Certain products may not be eligible for return, including personalized or customized items, except where required by applicable law.
## 6. Return Shipping
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, return shipping costs may be the customer's responsibility.
We will provide specific return instructions after reviewing your request.
## 7. Exchanges
If you need to exchange an item, please contact us at [support@jonstark.shop](mailto:support@jonstark.shop).
Depending on product availability and the circumstances of the request, we may offer an exchange, replacement, or refund.
## 8. Contact Us
For returns, refunds, damaged products, or other customer service matters, please contact:
Guangzhou Nansha District Lili Lei Trading Co., Ltd.
Email: [support@jonstark.shop](mailto:support@jonstark.shop)